Customer Care Executive

Job Location: Dehradun

Position: Customer Care Executive

Experience: 0-1 Yrs

Qualification

12th Pass/Graduates any.

Role description

Advises present or prospective customers by answering incoming calls on a rotating basis;

Operating telephone equipment, automatic dialing systems, and other telecommunications technologies.

Influences customers to buy or retain product or service by following a prepared script to give product reference information.

Documents transactions by completing forms and record logs.

Maintains database by entering, verifying, and backing up data.

Keeps equipment operational by following manufacturer's instructions and established

Procedures; notifying team leader of needed repairs.

Maintains operations by following policies and procedures; reporting needed changes.

Maintains quality service by following organization standards.

Maintains technical knowledge by attending educational workshops; reviewing publications.

Contributes to team effort by accomplishing related results as needed.

Key Skills

Persuasion, Telephone Sales, Customer Focus, Data Entry Skills, Selling to Customer Needs, Closing Skills, Telephone Skills, Organization, Energy Level, Persistence, Product Knowledge

Good to Have

Must have their own vehicle.

General Traits

The incumbent should display following traits

Must be a team player

Good analytical and problem solving skills.

Must possess good communication skills; written and oral

Self-motivated individual who can lead the team by example and can take initiatives.

Salary: Up to 1.2 Lakh per annum